Privacy Policy
Helioq Privacy Policy
Last Updated: Jan 8, 2025
Helioq Inc. (“Helioq,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in connection with our website(s), products, and the Helioq Pilot App (collectively, the “Services”). By accessing or using our Services, you agree to the terms of this Privacy Policy and consent to the collection, use, and disclosure of your information as described below. If you do not agree, please do not use our Services.
1. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through our:
Helioq Website(s): including any subdomains, features, or services accessible via our website.
Helioq Products: any software, hardware, or IoT nodes (such as Helioq NodeX) and related services offered by Helioq.
Helioq Pilot App: our mobile or desktop application, including beta or pilot features.
Some specific services or features may be governed by additional or separate privacy policies. If a separate privacy policy applies, we will make that policy available to you and will supersede this policy in the event of a conflict.
2. Information We Collect
We collect both Personal Information (information that identifies or can be used to identify you) and Non-Personal Information (information that does not identify you personally).
2.1 Information You Provide Directly
Account Registration: If you create an account on our website or app, we may collect your name, email address, phone number, username, password, and other similar details.
Profile & Preferences: If you set up a profile or provide optional information such as photos, profile descriptions, or preferences.
Communication: When you contact us (e.g., via email, support tickets, or online forms), we collect the content of your message and your contact details.
Transactions & Payments: If you make purchases or financial transactions through our Services, we may collect payment information (such as credit card number or cryptocurrency wallet addresses) via secure third-party payment processors.
Feedback & Surveys: If you participate in surveys or beta testing, we collect the information you provide regarding your experience and feedback.
2.2 Information Collected Automatically
Device & Usage Data: We may automatically collect information about the device you use to access the Services, including IP addresses, browser type, operating system, unique device identifiers, and app usage statistics.
Log Data: When you interact with our Services, we log information such as your access times, pages viewed, links clicked, and the page you visited before navigating to our Services.
Cookies & Similar Technologies: We may use cookies, web beacons, and similar tracking technologies to recognize you, remember your preferences, and measure the effectiveness of our marketing campaigns.
2.3 Information from Third Parties
Social Media & Single Sign-On: If you sign in through a social media account or third-party SSO provider, we may receive certain profile information as permitted by the platform.
Marketing & Analytics Providers: We may receive analytics data or demographic insights from third-party service providers that help us optimize and market our Services.
2.4 Blockchain & Web3 Integrations (If Applicable)
Crypto Wallets: If you connect your crypto wallet (e.g., to manage Helioq NodeX rewards or to send/receive cryptocurrency), we may collect wallet addresses, transaction history, and related metadata. We do not have access to your private keys.
NodeX Performance Data: For NodeX server operators, we may collect node performance data, uptime metrics, and associated reward amounts for display within the Helioq Pilot App or related dashboards.
3. How We Use Your Information
We use your information to:
Provide & Improve Services:
Operate, maintain, and enhance our website, products, and the Helioq Pilot App.
Personalize your experience by offering relevant content and features.
Manage User Accounts & Communications:
Create and manage user accounts, authenticate logins, and maintain security.
Provide customer service and respond to your inquiries or requests.
Analytics & Insights:
Analyze how users interact with our Services, including usage trends, feature popularity, and potential user-experience issues.
Evaluate and improve our marketing efforts and product offerings.
Security & Fraud Prevention:
Monitor activities in the Services for potential malicious or fraudulent behavior.
Protect the integrity of our Services and enforce this Privacy Policy and our Terms & Conditions.
Legal & Regulatory Compliance:
Comply with any applicable laws, regulations, legal processes, or enforceable governmental requests.
Maintain records for auditing, accounting, or dispute resolution purposes.
Marketing & Promotions:
Send newsletters, marketing, or promotional materials, including information about new features or updates.
Personalize or target ads and marketing communications, subject to your consent where required by law.
4. How We Share Your Information
We will not sell, rent, or lease your personal information to third parties. We may share your information in the following circumstances:
Service Providers:
We engage trusted third-party companies to perform services on our behalf (e.g., payment processing, hosting, analytics, customer support). These third parties have access to your information only to the extent necessary to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.
Business Transactions:
If Helioq Inc. is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, subject to confidentiality arrangements.
Legal Obligations:
We may disclose your information if required to do so by law or in response to a valid request by public authorities, such as a court or government agency.
Protection of Rights & Safety:
We may disclose information to protect the rights, property, or safety of Helioq Inc., our users, or others, and to detect or prevent fraud or security issues.
With Your Consent:
We may share your information with third parties if you explicitly consent to such sharing.
5. International Data Transfers
Your personal information may be transferred to, and maintained on, servers or databases located outside your state, province, or country where the data protection laws may differ from those in your jurisdiction. By using our Services, you consent to such transfers. We will take reasonable steps to ensure your data is treated securely in accordance with this Privacy Policy.
6. Data Retention & Security
6.1 Data Retention
We retain personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will either delete or anonymize it.
6.2 Security Measures
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security system is impenetrable. If you believe your account or personal information is no longer secure, please contact us immediately.
7. Your Rights & Choices
Depending on where you live, you may have certain rights regarding your personal information, such as:
Access & Correction: You may request a copy of your personal information and/or request corrections if the information is inaccurate or incomplete.
Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
Objection & Restriction: You may object to our processing of your information or request that we restrict certain processing.
Data Portability: In some jurisdictions, you have the right to request the transfer of your information to another service provider.
Opt-Out: You may opt out of receiving marketing emails by following the unsubscribe instructions in the email or by contacting us directly.
To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We will respond in accordance with applicable law.
8. Children’s Privacy
Our Services are not directed to individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect or solicit personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us, and we will promptly take steps to delete such information.
9. Third-Party Services & Links
Our Services may contain links to third-party websites or integrations with third-party services (e.g., payment processors, blockchain explorers, or analytics services). We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.
10. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time. If we make material changes, we will post the updated policy on our website and may also notify you via email or in-App notifications. The “Last Updated” date at the top of this page indicates when the most recent changes were made. By continuing to use our Services after any changes become effective, you acknowledge and agree to the revised Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@helioq.com
We will do our best to address your concerns in a timely and efficient manner.
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